Last Updated: 12/10/2025
Thank you for shopping with Chopmart Ltd. We value your satisfaction and aim to ensure that every order arrives in perfect condition. This policy explains how we handle refunds, returns, and exchanges for purchases made on www.chopmart.co.uk.
1. Eligibility for Returns
You may request a return or refund if:
- The item you received is damaged, faulty, or incorrect.
- You contact us within 14 days of receiving your order.
Please note that perishable goods (such as fresh produce, frozen foods, and ready-to-eat items) cannot be returned due to health and safety regulations, unless they arrive damaged or spoiled.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Perishable or temperature-sensitive foods
- Opened or partially used food items
- Health, wellness, or personal care products
- Gift cards and promotional items
3. How to Request a Return
If your order qualifies for a return or refund, please contact our customer support team via:
📧 info@chopmart.co.uk
Include the following details:
- Your order number
- Full name and contact details
- Photo(s) showing the issue (if applicable)
- A brief description of the problem
Our team will review your request within 48 hours and guide you through the next steps.
4. Refund Process
Once your return is approved, we will:
- Issue a refund to your original payment method within 5–10 business days, or
- Offer a replacement item or store credit, depending on your preference and product availability.
Refund times may vary depending on your bank or payment provider.
5. Delivery Issues
If your order arrives incomplete, delayed, or damaged, please report it to us within 48 hours of delivery.
We’ll work with our courier partners to investigate and resolve the issue promptly.
6. Order Cancellations
Orders can be cancelled before dispatch for a full refund.
Once your order has been shipped, cancellations may not be possible, especially for perishable items.
If you need to cancel, please contact info@chopmart.co.uk immediately.
7. Exchanges
We currently offer exchanges only for incorrect or defective items.
To arrange an exchange, email our support team with your order details and evidence of the issue.
8. Contact Us
If you have any questions or concerns about your order, please contact us at:
📧 info@chopmart.co.uk
🌐 www.chopmart.co.uk
🏢 Chopmart Ltd — Registered in the United Kingdom
